Do customers need an app?

No. Customers can access their loyalty card via email (magic links), Apple/Google Wallet, your website embed, the Club&Co portal, or the mobile app.

How does redemption work?

When a customer is ready to redeem, they show their loyalty card with a unique code or QR. Your staff validates it in the dashboard or mobile app with one tap.

Can I embed the loyalty widget on my website?

Yes. We provide a verified-domain embed widget that lets customers check their points and access their card directly on your website.

Do you support multiple locations and team roles?

Yes. You can add multiple locations under one account. Team members can have different permission levels per location.

You control this. Points can expire after a set period, never expire, or follow custom rules.

How do customers join my loyalty program?

Multiple ways: scan a QR code, click a link in an email, visit your website embed, or download the Club&Co app.

Can I send offers and promotions?

Yes. You can create targeted offers and send email nudges to segments like customers close to redeeming.

What analytics do I get?

You get a complete dashboard: active customers, transactions, redemption rates, visit frequency, revenue impact. Export to CSV anytime.

Is there a free trial without a payment card?

No. Business access requires a valid payment method via Stripe. You can request a demo first. EU/UK statutory cooling-off rights apply where required by law.

Can I switch between stamp card and points?

Yes. You can run both program types simultaneously, or switch between them. Existing balances are preserved.

FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions | Club&Co